1. Acceptance of Terms
By accessing or using CRM Software Pro services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Description of Service
CRM Software Pro provides AI-powered chat and voice call services for websites. Our platform enables businesses to automate customer interactions, capture leads, and provide 24/7 customer support through artificial intelligence.
3. Account Registration
To use our services, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
Creating an account requires acceptance of the current Terms and Privacy Policy. We may retain a versioned record of that acceptance.
4. Acceptable Use
You agree not to use CRM Software Pro services to:
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Transmit spam, malware, or harmful content
- Attempt to gain unauthorized access to our systems
- Use the service for any illegal or fraudulent purposes
- Collect personal information without proper consent
- Share personal data with unauthorized people, or submit passwords, full payment-card data, private keys, or unnecessary sensitive data
- Impersonate any person or entity
5. Payment Terms
Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days notice.
6. Intellectual Property
The CRM Software Pro service, including all content, features, and functionality, is owned by CRM Software Pro and is protected by international copyright, trademark, and other intellectual property laws. You retain ownership of your content but grant us a license to use it to provide our services.
7. Data and Privacy
Our processing is described in the Privacy Policy, GDPR page, Data Processing disclosure, and Subprocessor list. Business customers are responsible for the lawfulness, accuracy, minimization, notices, permissions, retention, and access controls for data they place in CRM Software Pro. Where CRM Software Pro is a processor, production use of personal data should be governed by a signed DPA.
8. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue any part of our service at any time. We will provide reasonable notice for significant changes.
9. Limitation of Liability
To the maximum extent permitted by law, CRM Software Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.
10. Indemnification
You agree to indemnify and hold harmless CRM Software Pro and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these terms.
11. Termination
We may terminate or suspend your account at any time for violation of these terms. Upon termination, your right to use the service will immediately cease. You may cancel your account at any time through your account settings.
12. Changes to Terms
We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through our service. Continued use after changes constitutes acceptance of the new terms.
13. Governing Law
The contracting entity, registered address, and governing law are those identified in the applicable order form, invoice, or signed DPA. If those documents do not identify them, do not deploy the service for regulated production data until you have obtained that information from dpo@sem.chat.
14. Contact Information
For questions about these Terms of Service, please contact CRM Software Pro support.